FAQ

These are the most commonly asked questions I receive about the store. If your question isn't answered here, please get in touch at support [at] creative-photographer.com.

Frequently asked questions

How do I buy something from your store?

Click on the Add to Cart button associated with the product that you’d like to buy and we'll add the item to your cart. When you are ready to pay just click on the cart to complete the transaction.

Payments are processed securely using PayPal and I never see your card details. You can use several forms of payment including your PayPal balance, debit cards and credit cards.

Once you’ve completed the transaction you’ll see a download link in your browser. You’ll also receive an email with the link.

I don't have a PayPal account. Can I still pay by credit or debit card?

You certainly can. In this case PayPal acts as the merchant and processes your card, but you don't need to create a PayPal account. Go to your shopping cart, click the yellow PayPal Checkout button and then the gray Check Out As A Guest button at the bottom of the PayPal window.

The prices are in US dollars, but how much do your products cost in my own currency?

If you pay with your PayPal balance PayPal converts the total to your own currency before you complete the transaction so you know how much it is.

I didn't receive an email with the download link.

It's probably in your Junk / Spam folder. Let me know if you can't find it and I will send you another link.

Help, I can't download your ebooks onto my tablet! What has gone wrong?

The ebooks are fairly large files that mobile operating systems don't handle well. Some of the ebooks are also bundled with presets and come in a zipped file that tablets can't open. The best thing to do is download the products to your computer first and transfer them to your tablet or phone afterwards.

How do I transfer my ebooks from my computer to a mobile device?

The easiest way is to use the Dropbox app. It's free and works brilliantly. 

Can I share ebooks and other digital products with friends?

No you can't. All my products are protected by copyright and are licensed for single use only. The sales from this store enable me to support my family and keep creating new resources. Thank you for understanding.

Can I buy a product as a gift for somebody else?

Yes, you can. You can make a purchase under your own name and forward the email with the download link to the recipient of the gift, as long as you don't keep a copy for yourself.

Do the ebooks come in hard copies?

Unfortunately not, they are digital downloads designed to be read on a computer screen or tablet. There are no plans to make hard copies available at the moment.

What if I the product I buy isn't for me?

I'm so confident you'll love your purchase that I offer an unconditional 60 day guarantee. Just get in touch and let me know you'd like a refund.

My link has expired.

Download links have a time limit to discourage people from making unauthorized downloads. Click here to enter your email address and receive a new download link.

I've lost my products / my hard drive has crashed, can you help?

Of course. Click here to enter your email address and receive a new download link.